Contact Chatuw
Use this page to contact Chatuw about support, safety reports, privacy requests, advertising, business questions, or general feedback.
Contact details
You can reach Chatuw at chatuw.com@protonmail.com. Include a clear subject and enough detail for the request to be reviewed.
Chatuw does not provide phone support. Email keeps support, privacy, safety, advertising, and business requests in one written channel so the details can be reviewed without asking users to share extra personal information in chat.
Contact form
Use the form for support, safety, privacy, or business questions. It prepares an email to Chatuw with your topic and message.
Support
For access, session, location, or chat issues, include your nickname, selected country, approximate time, device type, and a short explanation of what happened.
Do not send passwords, verification codes, payment details, government documents, or private photos for ordinary support questions. If a screenshot is needed, remove unrelated personal information from the image before sending it.
Safety and reports
For harassment, scams, spam, threats, impersonation, illegal content, or image abuse, include the other user's nickname, approximate time, country flag if visible, and a short description. Do not include sensitive personal information unless it is necessary for the report.
If there is immediate danger, contact local emergency services or the relevant authority in your area first. Chatuw can review site-related abuse reports, but it is not an emergency response service.
Privacy
Privacy questions, data questions, and requests about account/session information can be sent through this page or by email. Chatuw may need enough information to identify the relevant session or report.
When asking about a privacy issue, describe the date, device, nickname, selected country, and the type of request. Avoid sending unrelated personal data, because anonymous chat sessions may not always be tied to a permanent account.
Advertising and business
For advertising, partnership, brand, or business questions, include your organization, website, contact details, and the reason for the request.
Chatuw reviews business messages separately from safety and privacy reports. Do not use the advertising topic to report urgent safety issues; use the safety topic or direct email with a clear subject instead.